Egypt Revolutionizes Public Service with 380 Tech Hubs

Completion of 380 tech hubs in a variety of locations such as municipalities, rural regions, urban communities, and cities has been achieved. The established ‘Khadamat Masr’ stations in locations like Sharm El Sheikh, Mokattam, Aswan, and Alexandria offer 156 government services, and more than 300,000 operations have been carried out by residents by June 2025.

Furthermore, 276 centers assigned to the Mobile Technology Centers scheme aimed to enhance government services accessibility have been restructured and upgraded. The hub is also engaged in a range of other ventures, such as consolidating the spatial information infrastructure for the improvement of the Egyptian planning system and initiatives on health services development.

Strategically, the center is aiming to lift the National Investment Bank’s financial and banking data systems. Under the shared venture with the Administrative Prosecution Authority, it continues to enhance governmental efficiency. Technological development in regions, cities, and new urban communities also rests high at the center’s priority list.

Another key focus is to bolster operational performance at the land registry offices, and more broadly, the tech hubs, mobile technology centers, and ‘Misr Services’ stations. The report particularly emphasized the ongoing technology hub development project within the local municipalities and new city authorities.

In turn, this project aims to offer citizens and investors a sophisticated, rapid, reliable, and integrated service by partnering with governorates to set up tech hubs. Seamlessly integrating these centers with participating government bodies is paramount to reducing oversights, establishing rigorous control, and updating supervision methods with the best in information technology, further amplifying the performance efficiency.

By the end of the period, 380 service locations, including general offices, city and center authorities, districts, and new urban authorities, had been fully developed. This encompassed 316 centers within cities and districts, 30 in rural units, and 34 in the New Urban Communities Authority, thereby improving the overall service quality offered to citizens.

Through these development efforts, the time needed to deliver services to the citizens has been reduced by a staggering 60%, and the overcrowding rates at fixed tech hubs have decreased. The strategy of supporting governorates with 37 mobile tech hub vehicles had a considerable positive impact on boosting citizen satisfaction levels.

The report underlined the ‘Khadamat Masr’ initiative, aimed at increasing financial and digital inclusion, and minimizing time and effort required to gain governmental services, and rolled out from a one-stop location. Additional fixed ‘Khadamat Masr’ branches are expected to be opened in various governorates.

In the coming fiscal year, the projected service number could go up to 200, ranging from land registration and notarization services, civil matters, to social solidarity services. Other domains include General Department for Passports, Immigration and Nationality, General Department of Traffic, social insurance, and electronic payment services among others.

Cited in the report was an ambitious national project integrating the spatial information infrastructure to modernize the Egyptian planning system. By using optimized technologies and advanced satellite and aerial imaging, the intention is to establish unified base maps for the state, optimize resource usage, increase the efficiency of government expenditure, and efficiently guide state investments.

The Mobile Technology Centers project is another crucial initiative aimed at streamlining government services for citizens, reducing overcrowding, and enhancing the business environment. A total of 276 mobile technology centers, which are a part of the ‘Khadamat Masr’ project, out of a total objective of 326 centers, were up and running by the end of last March.

As for the Health Projects Information Infrastructure Project, the goal is to increase efficiency and transparency in the health system and boost the quality of healthcare services by developing an integrated information infrastructure. This infrastructure would facilitate accurate, efficient registration of vital statistics, support sustainable health planning, rationalize spending, and improve vaccination registration procedures.

In the realm of improving government performance, there is a project in partnership with the Administrative Prosecution. The aim here is to enhance the performance of all national public facilities, in turn, elevating the quality of life for the Egyptian citizens. This project would provide decision-makers with precise data, crucial to improving public sector employees’ performance and government entities.